Comments on: Appliance Jive Turkey Award: A Sears/A&E Servicer in South Florida http://fixitnow.com/wp/2004/04/05/appliance-jive-turkey-award-a-searsae-servicer-in-south-florida/ Your appliance repair weapon of mass instruction for all your appliance repair needs! Fri, 19 Mar 2010 12:30:52 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: crazyskier http://fixitnow.com/wp/2004/04/05/appliance-jive-turkey-award-a-searsae-servicer-in-south-florida/comment-page-1/#comment-388 crazyskier Tue, 21 Mar 2006 20:25:08 +0000 http://fixitnow.com/wp/?p=544#comment-388 I will never purchase another Sears product. My washer failed shortly after 1yr. I made an appointment to have it serviced and had to wait 2-1/2 hours extra for someone to show up. I lost more money than the washer is worth. Then I'm told the part has to be ordered and the earliest time they can come back is a WEEK! Nobody in the executive offices gives a damn, they probably aren't even there. NEVER AGAIN. I will never purchase another Sears product. My washer failed shortly after 1yr. I made an appointment to have it serviced and had to wait 2-1/2 hours extra for someone to show up. I lost more money than the washer is worth. Then I’m told the part has to be ordered and the earliest time they can come back is a WEEK!

Nobody in the executive offices gives a damn, they probably aren’t even there.

NEVER AGAIN.

]]> By: ragin_cajun http://fixitnow.com/wp/2004/04/05/appliance-jive-turkey-award-a-searsae-servicer-in-south-florida/comment-page-1/#comment-33 ragin_cajun Thu, 01 Jan 1970 00:00:00 +0000 http://fixitnow.com/wp/?p=544#comment-33 i in fact used to work for sears/a&e factory service.....my advice to this lady, call a&e at 1-800-905-9505 and ask to speak with the C.I.T team. this is in fact the department i used to work in, and its a supervisor team. they wont give you the run around like the local repair center will. anymore questions regarding help, or any questions about a&e procedures in general, let me know. i in fact used to work for sears/a&e factory service…..my advice to this lady, call a&e at 1-800-905-9505 and ask to speak with the C.I.T team. this is in fact the department i used to work in, and its a supervisor team. they wont give you the run around like the local repair center will. anymore questions regarding help, or any questions about a&e procedures in general, let me know.

]]> By: Shalla http://fixitnow.com/wp/2004/04/05/appliance-jive-turkey-award-a-searsae-servicer-in-south-florida/comment-page-1/#comment-34 Shalla Thu, 01 Jan 1970 00:00:00 +0000 http://fixitnow.com/wp/?p=544#comment-34 Yeah-I too unfortunately used to work for A&E "Factory" Service in Phoenix,AZ. I left for several reasons, one of which was my frustration of getting sent out on calls following newly minted techs that were fixing burgers last week. As far as the previous message about C.I.T., well that is just Sears. To get a good response about any problem with an appliance follow these simple steps. 1. NEVER BUY FROM SEARS. If you do you are buying an appliance purchased from the manufacturer with no warranty. Sears warrants the item. You have no recourse other than Sears for service. You then have a tech more worried about his cost per repair than fixing your unit right. He will rebuild your part with used parts in his van rather than replace it with new. This is especially true if he doesn't have it since he is also graded on his trips per repair. If you buy from a retailer other than Sears, you have the option of demanding a servicer other than A&E. You may be told you will have to wait longer for service, it will be worth the wait. Besides, A&E is required to maintain 3 day service to continue getting Whirlpool calls. As a result, they regularly overbook their techs and rescedule calls and have rushed techs. Wait for an independent. You will almost surely receive better service as they are mostly genuinely interested in cultivating good cutomer relationships. They will help the customer get the problem resolved. Yeah-I too unfortunately used to work for A&E “Factory” Service in Phoenix,AZ. I left for several reasons, one of which was my frustration of getting sent out on calls following newly minted techs that were fixing burgers last week. As far as the previous message about C.I.T., well that is just Sears. To get a good response about any problem with an appliance follow these simple steps. 1. NEVER BUY FROM SEARS. If you do you are buying an appliance purchased from the manufacturer with no warranty. Sears warrants the item. You have no recourse other than Sears for service. You then have a tech more worried about his cost per repair than fixing your unit right. He will rebuild your part with used parts in his van rather than replace it with new. This is especially true if he doesn’t have it since he is also graded on his trips per repair. If you buy from a retailer other than Sears, you have the option of demanding a servicer other than A&E. You may be told you will have to wait longer for service, it will be worth the wait. Besides, A&E is required to maintain 3 day service to continue getting Whirlpool calls. As a result, they regularly overbook their techs and rescedule calls and have rushed techs. Wait for an independent. You will almost surely receive better service as they are mostly genuinely interested in cultivating good cutomer relationships. They will help the customer get the problem resolved.

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