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Friday, June 18, 2004

Mailbag: Maytag Neptune Machine Control Board R11 Burned Out...Again

David Schmidt wrote:
After 3 years of dependable service my machine decided not to spin. Thanks to the internet I thought I tracked the problem to the Wax Motor causing the R11 to burn out. Well, I replaced both the R11 and the Wax Motor and the resistor blew again. Can you tell me what I might have missed? Could something else have caused the R11 to blow? I donít want to spend $181 on a control board to have it blow again. You can email me at *****@*******.***

The above message was sent when you were offline, via your LivePerson site.

Message sent from IP:

Looks like Ol' Lonely is at it again. According to Maytag's Technical Bulletin TDL-0052-B, replacing the wax motor along with the machine control board is the prescribed corrective action for a burned out R11. This machine is such an electronic abortion that even Maytag's engineers haven't fathomed all of its myriad failure modes.

First, I'd go back to Maytag and tell them they should send you a replacement machine control board because you just replaced it along with the wax motor per their technical bulletin and the board blew again. I think an argument can be made that the board was defective and they should send you a new one under warranty. Most parts have a 90-day to a year warranty, anyway.

Anticipating that you'll not have much satisfaction dealing with the Customer Disservice Reps at Maytag, you could try repairing your existing board instead of spending almost $200 on a replacement.

Lock n' load!

Samurai Appliance Repair Man cast these pearls at 23:07 ET.  [permalink]
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Just found your site and think it is GREAT! I need to replace the R-11 resistor on a board can you tell me where to get one?

By Anonymous Remote servicer, at April 27, 2006 9:26 PM  

There's a very detailed thread on this in the repair forum. Search for it there, you'll find it.

By Blogger Samurai Appliance Repair Man, at April 27, 2006 9:31 PM  

I did find all info for repairing the R11 problem thank you. Noticed the R43 resistor also was burned (just above the blue box @C19). Can I put in the same type 1/4 watt resistor that I am using at R11? Have not seen this problem mentioned before has anyone else? Thank you very much for all the help.

By Anonymous Remote Servicer, at April 28, 2006 6:46 AM  

check out this link its not just the r11 bad also q6 which is burning out r11 and the wak motor do a google search and you will find lots of help I'm trying it myself
Good luck

By Blogger AT1bob, at May 18, 2006 9:21 PM  

If your R11 burnt then you must replace both R11 and Q6 triac. The Q6 is internally shorted and R11 will burn again. See for details.

Another Maytag Neptune issue that is showing up is the bearings are starting to wear out on the older machine and folks are finding out that you have to replace the outer tub just to replace the bearings which runs $450 alone! Not anymore! See for info on the replacement bearings and 12002022 seal kit. They also rent a special bearing removal / installation tool to help Neptune owners repair their bearings.

By Blogger Jeff, at November 16, 2008 2:18 PM  

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