Appliance Repair Wisdom for the Ages

Thursday, August 12, 2004

I use the Callwave (more aptly named, Callgrave) internet answering machine service to run the Toll-free Appliance Repair Hotline. Here's a heads-up on a glitch I've been having with the Callgrave service.

When you call the Toll-free Appliance Repair Hotline phone number, it only rings my phone three times, even though you'll hear it ring in your phone more than that. But if I don't answer the phone within the first three rings, Callgrave stops ringing my phone and I lose the ability to answer your call at my cell phone. This means there's a lower likelihood of my answering your call in-person and and you'll have to leave a message for me to call you back.

I've contacted Callgrave about this problem but, as you might expect, I got a canned reply that didn't even address my problem, as though the Customer Disservice Rep at Callgrave just scanned my email and pigeon-holed it into the wrong problem category.

So, until I finally get someone at Callgrave with an attention span long enough to read more than a single sentence, we'll have to put up with this diminished level of service. But, be persistent and, as we sing in that time-honored spiritual, "We shall overcome!"

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