Samurai Appliance Repair Man.  The colossus of appliance repair help; washers, washing machines, dryers, refrigerators, freezers, dishwashers, disposers, disposals, ovens, ranges, stoves.  Free repair help as well as subscriptions services available.
Our silly moto.

Appliance Repair Wisdom for the Ages

Appliance Parts
850,000 Parts (Including Sears-Kenmore)- 70,000 Photos! Return any part for any reason. Appliance repair parts and accessories shipped overnight.
Appliance Breakdown Diagrams
Cool, interactive diagrams that show you how your appliances are put together. A great troubleshooting aid!
Appliance Accessories
Specialty tools and test equipment for appliance repair, service manuals, water filters, cleaners, light bulbs, and tons of other accessories for all your appliances.

FAQs | Forum | Parts | Service | Store | Newsletter | Sitemap | Beer | Home

Click here to add this site's RSS feed to your My Yahoo page.
Add to My Yahoo
Subscribe to our site feed! (RSS format)

Monday, October 17, 2005

The Naked Truth about being an Appliance Repair Tech

Somedays, after running service calls and dealing with one or two USDA Grade A pricks, I conjure up images of my day where all I do is go to unoccupied homes, fix the appliance, take the check left for me on the counter and then head off to the next job. Even though most folks are really cool to work for, about one customer in every hundred is a real ball-buster-- they're the ones that make you wanna leave humans outta the repair picture.

One of my readers, J. "Dusty" Tingstrom, captures this spirit perfectly in her ode to appliance techs:

Just for the Samurai Repairman:

As a fixer I'm hoping to see
Less need for to fix the fixee
May the good mechanized
Just be less eulogized
So more time for more beer there will be.

J. Tingstrom

Did she capture every tech's on-the-job prayer, or what? But it don't work that way in the real world now does it? Nope, there's other people involved every step of the way, from the initial call for service to the collecting payment and leaving. And this reveals a fact of life about doing professional appliance repair that many techs just don't get:

You don't just fix appliances-- you also fix customers.

You could be the best tech in the world, with an encyclopedic knowledge about the innards of all appliances, ranging from the low-end to the exotic, but if the customer thinks you're a 'tard, what have you gained? Once the customer puts you under the technician microscope, they'll find some reason to think you're incompetent and didn't fix the appliance right. Maybe they'll think it sounds funny or smells funny after you fixed it. Whatever. The point is, you gotta fix the customer-- fixing the appliance is only part of the job while you're there in the house.

How do we fix the customer? By communicating with them in a straight-forward manner; by not bullshitting when you don't know something; by doing everything you said you'll do, when you said you'll do it; by taking care not to crap up the customer's home while you're in there; and, of course, by fixing the broken appliance and standing behind your work with a meaningful warranty.

Samurai Appliance Repair Man cast these pearls at 03:52 ET.  [permalink]
What's New at | |


Post a Comment

click to return to the top of page

The Samurai Appliance Repair Forums Appliance Repair FAQ Live Appliance Repair Help

Appliance Repair, Tips & Help

Still not finding what you need? I can help. If I'm online, send me an IM and I can help you find what you need.

Recent Appliance Repair Morsels

Site Map

FAQs | Forum | Parts | Service | Store | Newsletter | Sitemap | Beer | Home

Search the vast repository of wisdom at
Fill out your e-mail address
to receive our newsletter!
Subscribe Unsubscribe
I know, you're wondering how I do it--how did I manage to create the most awesome appliance repair website on the internet and be such a stud-muffin all at the same time?  My secret:  beer.  Lots and lots of beer.  Here's your chance to contribute to my debauchery.
Your Appliance Guru:
Samurai Appliance Repair Man

Kicking appliance butt all over the globe.
"If I can't help you fix your appliance
and make you 100% satisfied,
I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."

© copyright Live It Up LLC

Real Time Web Analytics