Appliance Repair Wisdom for the Ages

I have a rather new GE side-by-side (model #GSS25LSMF) and ice (thin sheet) is forming at the bottom of the freezer compartment, then melting and leaking on the floor. The owner's manual suggests unclogging the ice shoot but that really can't be it. The ge web site suggests checking the rear clearance but that's OK. Any ideas? Thx. JM

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