Appliance Repair Wisdom for the Ages

Tuesday, September 28, 2004

Not sure which mailbag post you read, but if you had read this one, you must have glossed over my admonition in the last paragraph:

It's important that you don't skimp the disconnect test because there's a big difference in price between the ERC and touch pad. So, you want to be right on this one...

I can tell you that in my vast and awesome experience, the problem almost always turns out to be the keypad, not the electronic control board. However, I never, EVER skimp on doing the 24-hour disconnect test that I so eloquently explain in my illuminating post. To do so would be in violation of the Samurai's Cardinal Law of Appliance Repair: Thou shalt not replace a part unless you have proof that the part is bad.

Many times, while on a service call, I'll quote the repair price to the customer after I've diagnosed the problem and the customer will ask, "How much is the part?" Yanno, any imbecile with a credit card can buy a part, but it takes a highly-trained imbecile to know which part to change and how to install it correctly. How much is that worth? Meditate on that.

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