Appliance Repair Wisdom for the Ages

Thursday, September 29, 2005

One of the Master Appliantologists at the Samurai School of Appliantology, TomBBY, wrote up a nice backgrounder piece on LG, Siemens, and Samsung appliances. If you're in the market for new appliances, you need to read this!

____Original Message_____
From: TomBBY
Date: 2005-09-28 12:35:49
Subject: LG and Siemens Appliances

I have noticed reading your site that you had no listing or information for a couple of products we carry, so I thought I might share a little wisdom with you. :)

Siemens washers, dryers, ranges and OTR microwaves are carried by Best Buy, and quite possibly some others. These majors are produced by Bosch of America (in the Carolinas, I believe), while the OTR is manufacturered for them by LG (Lucky-Goldstar).

LG and Samsung are mostly coming from South Korea (the ones from North Korea tend to explode, so we don't buy them! 8-0 ), and the BEST of the two is definitely the LG. We have only had two LG refrigerators in 2+ years come in with an electrical problem, and it didn't affect the way they cool. 99.9% of the problems we have with LG is scratch and dent out of the box. Otherwise, they are one of the most trouble free appliances I have ever sold. I actually get customers returning to the store to thank me for selling them this appliance!

The LG laundry products are practically bullet-proof. The only problem we've encountered so far, is a door buffeting problem, that was fixed with a free kit of four shim/washers for the inside latch - to bring the door closer to the drum. That was only in the early units - no later units have had even that problem! If you compare the LG washer/dryer to the Whirlpool Duet (which we also sell), it makes it very difficult to sell a Duet. Even with Whirlpool's name recognition, the LG laundry pair is just such a better performer (and superior in design) than the Duet. LG really made these machines well.

The only loose canon in the whole kitchen group in the Siemens dishwasher, which although VERY quiet (runs at 48 dbs), is decidedly being produced in the same plant as the Bosch - or at least with the same design. However, the Bosch units list a 42db rating over their Siemen's counterparts. The LG is also rated at 48db, (and ALSO looks suspiciously like the Bosch!) but with it's sealed sides it's hard to believe that it produces much noise over a low hum. I have had customers contact me after installing one of these (LG) in their home, remark at it's low water usage, easy control, and virtually no noise - even when installed into an island!

Samsung refrigerators are doing MUCH better than they did when they first appeared on the MAJAPS scene, but they are still not up to the quality of a Whirlpool or LG product. While they make their own refrigerators (and I believe their own "special design" OTR microwaves) their ranges and dishwashers are CLEARLY built by Maytag. However, since Maytag has left a bad taste in BBY's mouth, so to speak, the only Maytag built products you will now find on our floor are Hoover products.

If you look hard enough, you will notice that Sears is using both Samsung and LG designs/builds for their Kennmore OTR line! You will also notice that the LG design is being used for Kennmore's Trio (French door style) refrigerators, as well as Amana.

Thanks, Tom!

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