No Water from the Dispenser on a GE Refrigerator

by Samurai Appliance Repair Man on January 25, 2009

in Refrigerator Repair

One of the many common problems on the newer GE refrigerators is that the chilled water dispenser quits dispensing water, chilled or otherwise.

First, rule out that the water inlet valve Part Number: WR57X10032
Part number: WR57X10032




(the one in the back of the refrigerator, behind the service panel) is the problem. The water inlet valve is located at the lower left in the rear, it has a blue side and a red side

Next, test the voltage to the blue side; should get 120 volts when water on door is activated. If you don’t, then you have to troubleshoot that circuit to find out what happened to the voltage– that’s a story or another post. The more interesting question, however, is, “What does it mean if you DO have 120vac at the blue valve coil?” Does it automatically mean that the valve is bad? Not necessarily, Grasshoppah.

What if the valve is opening as commanded but water is blocked from making it out of the dispenser? What could cause this? Well, one common problem with these newer GE fridges is that the water in the dispenser tube near the dispenser assembly freezes up. Yeah, turns out this is a common problem with these units. So common, in fact, that GE came out with a special Dispenser Heater Kit for this very problem Part Number: WR49X10173
Part number: WR49X10173


And here’s what it looks like installed:

dispenser heater.jpg

Photo courtesy of Sublime Master Hvacdrd.

You can buy the dispenser heater kit here.

To learn more about your refrigerator, or to order parts, click here.

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{ 3 comments… read them below or add one }

Bowtie August 6, 2010 at 11:43 pm

I have GE fridge model GSS25KGSACC. Saddle tap valve wasn’t a problem. Water lines in the fridge were not freezing. I ordered a water inlet valve but that did not fix the problem. I diagnosed the problem to be the Filter Assembly and Tube (part # WR17X11618). Replaced it and that fixed my issue. Apparently the older Filter Assemblies can get gunked up pretty easily. Hope this helps someone!

toddg September 17, 2010 at 6:22 pm

You can verify if the line is frozen by inserting a thin stranded piece of wire up into the the dispenser nozzle , or something flexible so as not to damage the the plastic tubing inside.The blockage usually occurs a few inches into the machine and you’ll feel the resistance of the ice.
I turned off the refrigerator and used a hair dryer around the water dispenser both on the inside and outside of the machine for about 5 minutes. Inserting the wire now and then eventually breaks up the ice.
The ultimate fix would be installing the heater kit to cure the problem though.

joey_motu December 27, 2010 at 1:14 pm

toddg….
great advice got ours working!! even though may be for just awhile. Has anyone ordered or installed the heater strip?
Did it come with good instructions? where to hook the leads?

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