Mailbag: Water Leaking from a Refrigerator

John wrote:

I have a rather new GE side-by-side (model #GSS25LSMF) and ice (thin sheet) is forming at the bottom of the freezer compartment, then melting and leaking on the floor. The owner’s manual suggests unclogging the ice shoot but that really can’t be it. The ge web site suggests checking the rear clearance but that’s OK. Any ideas? Thx. JM

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This is a plugged condensate drain port at the bottom of the freezer. For information on techniques for clearing the drain port, click here.


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