Mailbag: Whirlpool / Kenmore Calypso Washer Debacle

Kenmore Calypso wrote:

I have just purchased a Calypso, my appliance guy recommended it. Anyway, there is a leak somewhere inside the cabinet in the rear door of the drainhose. The repairman accused me of having “old plumbing” when he came out to check the water draining onto the floor and into the basement and my upright freezer! I had to pull out the dryer and watch the thing run a whole cycle to discover the source. I have also just gotten a C1 error message. Have I just been swindled?




Message sent from IP:

I’ll bet my left kidney that your “appliance guy” got a kickback from the dealer. Why else would this jackball recommend a washer which sucks so bad that a class action lawsuit has been filed against it? This washer is manufactured by Whirlpool and also sold under the Kenmore brand.

Cranial RectitusAnd then the ‘tard couldn’t even troubleshoot a leak on a washer that he recommended you buy!? Dammit, Janet! You didn’t actually pay this buffoon, did you? Judging by the picture you sent me of your appliance guy (shown here at the right), I think it’s a good bet that he’s suffering from what we Master Appliantologists call Cranial Rectitus. I personally do not know any professional practitioners of the appliance repairing arts who would, in good faith, recommend that someone buy a Calypso washer. Overall, Whirlpool makes decent stuff. But the Calypso washer is one for the “Oops!” file.

Have you been swindled? Well, swindled is such a harsh word; more accurate descriptions of your transaction might be: bamboozled, bilked, conned, defrauded, diddled, duped, extorted, fleeced, flimflammed, fooled, gouged, gulled, gypped, hoodwinked, hornswoggled, hosed, humped, jived, plucked, rimmed, ripped off, rooked, sandbagged, scammed, screwed, shafted, shucked, skunked, soaked, stiffed, stung, trimmed, or victimized. But to say you’ve been swindled is, perhaps, going a bit too far.

The Calypso washer has been a huge debacle for Whirlpool in exactly the same way that the Neptune washer was a black eye for Maytag. My best advice to you: return this washer for a full refund NOW. Failing that, buy the Calypso washer repair manual–you’ll need it because you’ll be spending all your free time repairing it.

To learn more about your washing machine, or to order parts, click here.


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