So, using the expert help available both here and at the Samurai School of Appliantology, you’ve determined that the muthaboard on your GE fridge is FUBAR. A Samurai Grasshoppha, Crouching Schnauzer, has shared with me his journey through the byzantine corporate maze that is GE which resulted in his getting a new replacement muthaboard for FREE and has requested that I make this information available to you. Stand in awe and be amazed at the power of the Samurai Internet.
From Crouching Schnauzer:
Honorable Samurai was most helpful in enlightening me in the ways of defeating the cunning GE refrigerator muthaboard. I have gained much wisdom in my journey, and now ask that the Samurai would share this wisdom with other DIY warriors via his vast web presence:
After reading up on all the GE muthaboard issues, I was preparing to fork over $75-150 bucks for a new one myself. However, I took a shot with GE customer service. I have to give them credit; their poor quality product was balanced out with good customer service (at least in my case).
I called this number:
which I got from this link:
…which is actually for moisture issues on side-by-side fridges. I inquired about recall on my muthaboard, stating that I knew that were recalls on other models (even though mine was not actually an included model).
I made these points:
1) My fridge is only 3 years old
2) If I let GE come out to fix it, I’d be paying at least $200-300, which would be better spent toward a whole new unit.
3) Even the part alone from GE would cost twice as much than from another online seller.
So, after what I consider only a moderate amount of persuading, the kind folks at GE sent me a new muthaboard NO CHARGE! They let me know that I would have no warranty if I installed it myself, but I politely pointed out that I could just get another board for $100, instead of paying $200-300 for a GE service call.
I was pretty excited about this victory, and perhaps it may help others in a similar way. The part they sent was Main Board WR55X10942 (not my original part #), which seems to be the one they use for many models that need replacements.
Thank you for passing this info along!
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