Whirlpool Duet / Kenmore HE3/4 Washer: F11 and FH Fault Codes

by Samurai Appliance Repair Man on April 9, 2006

in Washer Repair

Starting to see these fault codes pop up in these otherwise fine machines. The F/11 code is just a generic code generated when there’s a communications error between the two main control boards in the washer. These two boards are the Motor Control Unit (MCU) and the Central Control Unit (CCU).

A common problem is the wiring harness jiggling loose; remove and reseat it and that usually fixes it. If not, then you’re looking at spending some money on control boards. Yes, I said boards, plural. The really sucky part is that there’s no way to definitively and conclusively prove which board, the MCU or the CCU, is at fault so, unfortunately, that only leaves the parts changing monkey method: replace both boards :( (in violation of Samurai’s Ichiban Law of Appliance Repair, I might add… before you do. ;))

But, on a brighter note, the electronics are covered under warranty for 24 months. If your machine is older that this, then you’ll need to shell out some shekels.

The F/H code means the unit isn’t detecting water fill at the flowmeter. The flowmeter sits just in front of the inlet valve and is attached via a hose, and off to the left of the CCU. Part link to the flow meter==> http://www.repairclinic.com/PartDetail/Flowmeter/1381535?modelNumber=GHW9250MW2

If your washer is filling ok, check the wiring from the flow meter to the control board; I’ve seen this harness jiggle loose and cause problems.

For more detailed info, the service manual for this washer is excellent.

To learn more about your washing machine, or to order parts, click here.


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