This is an uncommon problem in the Whirlpool Duet washer (also sold under the Kenmore brand as the HE2t and HE3t): after the cycle completes, there’s still water left in the drum and, of course, the clothes are sopping wet. If the problem is something caught in the pump, usually the machine would give an F/02 (long drain) error code. Even without an error code in the display, you still gotta check the pump for stray panties and other goodies because it’s part of due diligence. If the pump is clear, then the problem is the wash cycle program. Since the cycle program is controlled by the Central Control Unit (CCU), one of the electronic control boards in this washer, then the solution is to replace the CCU:
We recently helped a talented Apprentice in the Samurai Appliance Repair Forum solve this problem. Read the gripping saga of his repair odyssey.
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