Author Archives: Samurai Appliance Repair Man

Maytag Neptune Washer: Belt Won’t Stay on Main Pulley; Washer Repair

Maytag Neptune Washer with Bad Drum BearingsThis problem is usually big trouble in Little China, budrow, because it can be an indication that the drum bearings are shot and you have a big repair in your future. One sure sign that the bearings are the root of all evil here is if you see brown splatter all over the back of the drum and bottom of the washer, as shown here (do I really need to say, “click the picture for a larger view?”).

But, fear not, my leetle grasshopper, for other grasshoppers, like unto yourself, have successfully undertaken this very repair and have emerged victorious. Yea, verily, read all about it ratcheer.

Whirlpool Calypso Washer Intermittent Drain Failure; Washer Repair

The Calypso washer, nick-named the “Collapse-o,” has been a huge debacle for Whirlpool with numerous and frequent failures. You can almost hear the Whirlpool engineers asking themselves, “What the hell were we smoking when we pulled this thing out of our sphincters?” To top it off, intermittent problems are the worst kind to troubleshoot and repair. Read the heart-warming story of one grasshopper’s tenacity and triumph in battling this most infuriating of washer malfunctions.

Appliance Repair Radio: How to Use Fixitnow.com to, well, Fix It Now

Listen to our podcast or we'll tell all your friends that you eat cat food.In this long-awaited episode, the Samurai and Mrs. Samurai reveal the inner secrets of how to use Fixitnow.com, the ultimate appliance repair tool, to find the appliance repair information you need to fix it now. Come, entré vous.


Listen to this episode | Podcast homepage | Podcast RSS feed

Asko 1303 Dishwasher Won’t Start

First, check the usual suspects: Make sure the circuit breaker isn’t tripped and that the wires at dishwasher’s power junction box aren’t burnt.

Burnt Wire Nut in a Dishwasher Junction Box

If all that checks out, then go right to the control panel area.

Asko 1303 Dishwasher Burnt Start Button and Wiring

Asko dishwashers have had problems with the wiring in the control panel area burning or melting– very messy. While your problem may not be as dramatic as that, the problem may still be visible.

For example, you may find burnt or discolored wire terminals…

Asko 1303 Dishwasher Burnt Start Button and Wiring

or the spades on the start button switch may be burnt– anything burnt or discolored has to be replaced…

Asko 1303 Dishwasher Burnt Start Button and Wiring

You can buy any replacement parts you need right here.

To learn more about your dishwasher, or to order parts, click here.

Basic Appliance Troubleshooting Flowchart

Appliance Troubleshooting FlowchartThe essential skill in good appliance troubleshooting is being able to take a complex problem and logically work through it to the solution. This general strategy is illustrated by this handy flow chart— click it for a larger view. You may wish to print it out and keep it handy for your next appliance repair project. Please note that this flow chart is for mature DIYers only


Maytag MAH5500 Won’t Spin – Locked Rotor Error; Washer Repair

This topic in the laundry repair forum is an excellent illustration of how to troubleshoot this particular washer problem along with general troubleshooting discipline and strategy.

Study this topic carefully and pay particular attention to the pearls of wisdom from Master Appliantologists Trying to Help and Stumpowitz. Note how they make skillful use of specific product technical knowledge, asking insightful questions, directing and interpreting basic electrical measurements using clear, logical thinking to draw valid conclusions for the root cause of the problem, ultimately resulting in a successful repair.

It’s a two-page topic, so don’t miss that second page!

Removing the Door Gasket on a Dacor Range

Dacor Oven Door Gasket ReplacementThose braided door gaskets in Dacor oven doors are nice and fluffy and springy when they’re new. As you use the oven and spill grease on the door, the gasket will begin to compress allowing heat to escape. At some point, it will bother you enough that you’re gonna need to replace the gasket. This photo set shows some of the steps involved in removing the old gasket. Easy job, two mugs on the world-famous SUDS-o-meter.

You can buy your replacement gasket here.


Bosch Dishwasher Takes Forever to Complete a Cycle

I have actually been on a service call where the customer had hired another servicer to repair this problem. The other servicer, obviously merely a parts-changing monkey and not a real technician, simply slapped in a new heating element, didn’t bother to check his work, collected his money, and left. I asked the customer why she didn’t call him back to repair the problem for which she had hired him in the first place. She said he was too hard to reach, has left several messages with no return call, and she’s rightfully concluded that he is simply an incompetent cockroach and she wanted to try someone else.

Now, in the Bosch dishwasher, one indication that there’s a problem with the water heating circuit is if the dishwasher takes forever to complete a cycle. Note that “problem with the water heating circuit” does not equal “bad heating element.” While it’s true that the heating element is part of the water heating circuit, it is only one of several parts which can fail and kill power to the heating element. “How can we tell this?” you ask, incredulously. Well, Slick, a real technician uses a multimeter to make some simple electrical measurements so that he can determine, with absolute certainty, which part is bad. No guess work involved here. No replacing a part and hope you get lucky. Real technicians do something called “troubleshooting” in order to prove which part is defective.

So I pulled the wiring diagram for the dishwasher and measured the continuity of the heater and the heater’s thermal cutout fuse– both were good. Therefore, I knew that the problem had to be in the control board. So I opened the control panel, pulled the control board out and, walla!, found a burnt solder joint at the heater relay. How ’bout them apples?

Bosch Dishwasher Control Board with Burnt Heater Relay Solder Joint

So I got my solder gun from the van, soldered the connection, popped the board back in and ran the dishwasher. Within minutes, that heating element was drawing 11 amps, right on the design specification for that unit. Another successful Samurai repair.

If your control board is beyond repair or failed in another manner, you can buy a replacement control board here.

Maytag Dishwasher MDBH970 Fills But Doesn’t Clean the Dishwashes

You know the story: you load up your Maytag dishwasher, start the cycle and it fills ok, but it just doesn’t sound like it’s doing any serious dishwashing. In fact, when you open the door at the end of the cycle, all your dishes still have chunks of spam and bits of spinach stuck all over ’em.

So, being a DIY kinda grasshopper, you verify that the motor runs. Now what’s a grasshopper to do?

Look very closely at the wash motor shaft extension on your dishwasher. You’ll need to disassemble from the spray arm downward to get to it. Click the parts diagram shown here for a larger, annotated view of the guts. A plastic shaft extension was installed from the factory. If something too hard got caught in the cutter that mounts onto this extension, that plastic shaft extension strips out. When you remove the shaft extension from the motor shaft you will likely see stripped out threads from the extension left on the motor shaft. Replace the shaft extension, seal kit, and cutter with the new improved parts kit. Then you should hear that old familiar sound of your dishes being blasted clean.

Maytag MDBH970 Dishwasher Motor and Pump Assembly Breakdown Diagram

To learn more about your dishwasher, or to order parts, click here.