Author Archives: Samurai Appliance Repair Man

The Orbiter Crashes

As you know, I’m a huge fan of satellite radio. I bought a Sirius Orbiter receiver at the local Radio Shack in September and have been hopelessly addicted to satellite radio ever since.

Last night, while lying in bed and listening to Ernie Brown’s show, America at Night, my Orbiter fell from communion with the Sirius mothership and fried its little silicon brains. Bile burned the back of my throat as the prospects for a good night’s sleep were mercilessly incinerated. O, Death, where is thy sting?

My bowels quivered with anxiety as I contemplated the hassle and bickering that surely lay in store for me when I tried to exchange the receiver, still well within the one-year warranty, in the morning. Would my local Radio Shack even have any more in stock this close to Christmas? Would Radio Shack demand merely the soul of my first born child in exchange for a new receiver or would they greedily demand the soul of my semper fi canine hiking companion, Bubba? I struggled mightily with these tempestuous demons as I tossed and turned in my cold, silent bed until the gray light of dawn peered through my window.

I arose at first light and called my local Radio Shack. Just as I suspected, they knew I would be calling and refused to answer. My wife pointed out that it may have had something to do with the fact that it was only 6:37am and the store doesn’t open until 9:00am. I told her that she must be a collaborator with the Great Satan at Radio Shack and that her ruse wasn’t working on me. Then I grabbed the smoldering Sirius receiver and ran screaming, in my skivvies, out of the house and into the sub-zero morning to drive to the Radio Shack.

When I arrived at the store at 6:57am, the door was locked and lights were off inside. Uh huh, the old turn-off-the-lights-and-pretend-we’re-not-home trick. I was an old pro at this game and if they were hoping I’d get bored and leave, well, they just didn’t know who they were dealing with. I was a man on a mission. And I wasn’t wearing any pants.

As confirmation that my wife was in cahoots with the local Radio Shack, an employee walked up and opened the door at 8:59am, holding a tall, steaming cup of Green Mountain coffee. As the employee opened the door and walked inside, I was out of van and inside the store before the door even closed. The employee, pretending to be startled, jumped and dropped his coffee, yelling something about “freak” and “underwear,” I don’t know, I didn’t pay attention to his babbling. I was focused on the mission. I held up the fried receiver and told him I needed a new one… NOW! He stammered something about verifying. I stepped toward him and he ran around behind the counter, telling me that he’d have to make some phone calls to sort through the warranty process. I fought back using the only weapon I had with me: .

After unleashing my thunderous fury, the room filled with an ethereal chartreuse cloud. The Radio Shack punk started gagging and spitting in a vain attempt to expell the foulness. I think he might have thrown up in his mouth. With cheeks bulging and tears streaming from his eyes, he grabbed a new Sirius Orbiter receiver box set and threw it at me, then pointed to the door. I tossed him my old receiver and left. Victory was mine!

So, while I was disappointed that my Orbiter receiver failed after only three months of near-continuous use, I was pleased that Radio Shack was quick to exchange the receiver for a new one. Ok, America at Night is coming on Sirius and it’s time to get to bed. Later, freak.

Mailbag: Mental Therapy for Appliance Repair

me wrote:

Was looking for advice on repairing the ice maker (yeah, cheap plastic hose) and found your site. Got the answer I needed, then spent the next hour hoping around non-repair readings.
Will bookmark the site for future therapy.

Me

_______________________________

Message sent from IP: 209.198.27.159

For a therapeutic brain massage, be sure to check out these tips for maintaining a healthy mental attitude while doing appliance repair.

Mailbag: Love Letter to the Samurai

Mary Miller wrote:

Can’t tell you how you have saved me from a stroke. My dishwasher is a kenmore and a pain, but you have helped me fix it without getting raped by Sears again. I am so thankful for your wonderful website. You REALLY know whats up…even though you probably voted for Bush…I love you anyway…thanks again

_______________________________

Message sent from IP: 65.7.68.9

I feel the love, yo!

So you love me then kick me out of bed by telling me I voted for Bush. Oy, I feel used! The only thing I can say is this.

And I’ve written previously about the Sears jailhouse rape.

Heavy Metal Irony Award Nominee

Our latest nominee for the Heavy Metal Irony Award:

Fr. Jerome prepares in the Proskomedia under fire

Brethren, be strong in the Lord and in the power of
His might. Put on the whole armor of God, that you may be able to stand
against the wiles of the devil. For we do not wrestle against flesh and
blood, but against principalities, against powers, against the rulers of
the darkness of this age, against spiritual hosts of wickedness in the
heavenly places. Therefore take up the whole armor of God, that you may
be able to withstand in the evil day, and having done all, to stand.
Stand therefore, having girded your waist with truth, having put on the
breastplate of righteousness, and having shod your feet with the
preparation of the gospel of peace; above all, taking the shield of
faith with which you will be able to quench all the fiery darts of the
wicked one. And take the helmet of salvation, and the sword of the
Spirit, which is the word of God…

Ephesians 6:10-17

Fr. Jerome is an Orthodox priest and Navy Chaplain who serves the troops in Iraq. Incoming mortars during Proskomedia (the service of preparation for Divine Liturgy) mandated that Fr. Jerome wear protective clothing.

Ahh, savor the irony.

Got Parts?

Fixitnow.com and the Appliantology Group offer a complete line of appliance parts for all brands and models through our parts partner, RepairClinic. Special internet-only offer: if you order parts from RepairClinic by clicking the parts links at either Fixitnow.com or the Appliantology Group, you can return the part for any reason, even after they’ve been installed! This applies to all parts, including motors and electronic boards. You won’t find this offer anywhere else on the internet! And you’ll be helping to support this website.

So, after you’ve used the extensive repair helps available at both Fixitnow.com and the Appliantology Group, come get the part you need to finish the job.

The Samurai School of Appliantology: Now Accepting New Students

The Samurai School of Appliantology boasts students from all over the globe. I have talked many frustrated grasshoppers through all types of appliance problems, ranging from the mundane to the bizarre. Today, I received this email from one of my students:

Randall Frank wrote:

The $$ I spent on “tuition” is among the best $$ I’ve spent in my life. Over the first 6 months it’s probably saved me over $1,000 in service calls, not to mention hours of waiting at home for repair persons who will be there “sometime between 8am and noon”. He even told me how to fix a dishwasher circuit board (that I’m sure a repair person would have simply replaced) by re-soldering a cold connection, including the precise location of the connection that was “cold” (saved cost: $300). He has a 1000 batting average in picking the failed part based simply on a phone description of the problem! The repair manual library is invaluable for fix-it-yourselfers. This is an amazing service!

Randy Frank
Weston, MA

The Samurai School of Appliantology is now accepting new students. Learn more more about the Samurai School of Appliantology here.

Satellite Radio Gizmology

So Friday night I came home after a long day of running appliance service calls and Mrs. Samurai surprised me with an early Christmas present. Oh, take your mind out of the gutter! She bought me the new XM MyFi set (would it be too corny to say she bought me an XMas present? ok, nevermind). In case you’ve been too busy drinking Bud and watching Gilligan, XM is the largest of the two big subscription satellite radio services; the other is Sirius. I already subscribed to Sirius earlier this year and have been an acolyte at the altar of satellite radio ever since. As a dutiful American consumer, doing my part to power the economy by spending money on stuff I don’t really need, I adhere to the motto that, “More is better.” So now I subscribe to both satellite radio services!

Oh, I know what you’re thinking, “Well, Mr. Samurai money-bags, you must be getting rich doing appliance repair to be able to afford all that!” All what? The monthly subscription fee for XM is only $9.95 and Sirius is $12.95. Even combined, that’s a lot less than the typical cable TV monthly bill and since we don’t do TV in our house, that leaves lots of money left over for beer! What’s your next question?

“Ok, Mr. Smarty-pants Samurai, well, uhh, why’d your wife get you XM if you already had Sirius?”

Good question, thanks for asking. It really came down to the hardware rather than the programming. The programming between each service is very similar: dozens of commercial-free, CD-quality music channels, and dozens of news and talk channels including all the usual suspects such as Faux News, Communist News Network (CNN), Bloomberg Bidness News, C-Span, and BBC.

In my much sought-after opinion, which I’ll give you here for free, Sirius has a slightly better news lineup. XM has a slightly better talk lineup. For example, XM carries three of my favorite radio shows: The World-Famous Phil Hendrie Show, The Rollye James Show, and Coast to Coast AM. Both carry my favorite investment show, MoneyTalk.

The music lineup of XM and Sirius are very similar. The main difference is that Sirius has unique DJ personalities, some of whom are very entertaining, whereas XM runs its music channels largely on autopilot. Some audiogeeks claim they can hear a difference in the music quality. Depending on who you talk to, some say XM sounds better while others say Sirius sounds better. I can’t tell a difference–they’re both CD-quality sound and any differences in sound quality is probably more a function of your audio equipment rather than the satellite service.

But my dear wife saw me drooling over the sexy new XM MyFi rig. The appeal with this hot little gizmo is that it’s small, portable, and includes everything you need to listen to XM at home, in your vehicle, or while walking. I’ve read some cheesedorks whining about the $350 price tag but this is nothing more than naive petulance from the “gimme something for nothing” crowd. Look at all the equipment that’s included with the MyFi package, along with the receiver (shown above):

I’ve spent at least that much on the various docking stations and other equipment so I could listen to Sirius in my bedroom (I like to drift off to sleep while listening to the radio), my downstairs workstation, and my service van.

And the Sirius equipment didn’t come with the Tivo-like feature that the MyFi has where you can record five hours of programming. This was the big selling feature for me. Now I can record one of my favorite shows on the MyFi then clip it to my belt and listen on the go. One especially cool feature is that you can skip through commercials by just pressing a key; it’s not a fast forward, either, it skips right to the next segment. Waaaay cool.

Since the audio is stored in flash memory, not an iPod-esque mini hard drive, battery life of the MyFi is excellent. I don’t know how long yet, but I do know that the battery lasts far longer than the five-hour recording memory capacity because I still have full battery bars after listening to five hours of recorded audio.

The only thing I wish Delphi (the manufacturer of the MyFi) had included is a sandisk memory expansion slot. With a 512 mb sandisk, you could increase the record time from five hours to 18 hours, maybe more.

These two new satellite radio services will force land-based broadcast radio to change or become obsolete. Broadcast radio, in its current format, sucks: eight minutes of pap followed by four minutes of commercials and all the same bland diet of pap and pablum. We can thank the FCC for much of broadcast radio’s current sorry state of affairs. Many smaller, community-based radio stations, such as WNTK here in the Upper Valley region of New Hampshire and Vermont, are operating on shoestring budgets. So when the FCC, the Keystone cops of the airwaves, threatens to levy fines for indecency (which, incidentally, is not defined anywhere in the FCC rules–it’s all complaint-driven) these smaller stations are so paralyzed with fear they they dare not innovate or air controversial shows or personalities.

With the advent of satellite radio, the days of the nationally syndicated talk shows and corporate music playlists are numbered. Why put up with that crap when you can get a larger selection of better talk shows and commercial-free music all in CD-quality sound by going to satellite radio? The only salvation for broadcast radio will be local color: local talk shows such as WNTK’s Morning Liftoff, local news, local weather. Leave the one-size-fits-all programming to the big birds in the sky.

Mailbag: Whirlpool / Kenmore Calypso Washer Debacle

Kenmore Calypso wrote:

I have just purchased a Calypso, my appliance guy recommended it. Anyway, there is a leak somewhere inside the cabinet in the rear door of the drainhose. The repairman accused me of having “old plumbing” when he came out to check the water draining onto the floor and into the basement and my upright freezer! I had to pull out the dryer and watch the thing run a whole cycle to discover the source. I have also just gotten a C1 error message. Have I just been swindled?

Thanks!

Janet

_______________________________

Message sent from IP: 4.225.111.89

I’ll bet my left kidney that your “appliance guy” got a kickback from the dealer. Why else would this jackball recommend a washer which sucks so bad that a class action lawsuit has been filed against it? This washer is manufactured by Whirlpool and also sold under the Kenmore brand.

Cranial RectitusAnd then the ‘tard couldn’t even troubleshoot a leak on a washer that he recommended you buy!? Dammit, Janet! You didn’t actually pay this buffoon, did you? Judging by the picture you sent me of your appliance guy (shown here at the right), I think it’s a good bet that he’s suffering from what we Master Appliantologists call Cranial Rectitus. I personally do not know any professional practitioners of the appliance repairing arts who would, in good faith, recommend that someone buy a Calypso washer. Overall, Whirlpool makes decent stuff. But the Calypso washer is one for the “Oops!” file.

Have you been swindled? Well, swindled is such a harsh word; more accurate descriptions of your transaction might be: bamboozled, bilked, conned, defrauded, diddled, duped, extorted, fleeced, flimflammed, fooled, gouged, gulled, gypped, hoodwinked, hornswoggled, hosed, humped, jived, plucked, rimmed, ripped off, rooked, sandbagged, scammed, screwed, shafted, shucked, skunked, soaked, stiffed, stung, trimmed, or victimized. But to say you’ve been swindled is, perhaps, going a bit too far.

The Calypso washer has been a huge debacle for Whirlpool in exactly the same way that the Neptune washer was a black eye for Maytag. My best advice to you: return this washer for a full refund NOW. Failing that, buy the Calypso washer repair manual–you’ll need it because you’ll be spending all your free time repairing it.

To learn more about your washing machine, or to order parts, click here.

Appliantology Newsletter for November 2004

Appliance Wisdom

Mailbag: Washer and Dryer Recommendations


Appliance Repair Revelation: Burner Operation in a Gas Dryer


Mailbag: Fisher & Paykel Washer that Won’t Start


Mailbag: E1 – F5 Fault Code on a Kenmore Range


Mailbag: Washing Clothes in the Bathtub


Maytag Recalls Jenn-Air Gas Ranges


Mailbag: How to Troubleshoot a Gas Dryer with No Heat


Mailbag: DCS Range Parts


Mailbag: What Washing Machine Would the Samurai Buy?


Mailbag: Oven Pilot Flame Goes Out


Mailbag: Washing Machine Help


Mailbag: Gas Stove Burner Ignition Problems

Life, Liberty, and the Pursuit of Happiness


Grasshoppers and Grasshoppettes: Let Us Give Thanks


Where Have All the Conservatives Gone?


An Open Letter to Liberals


Mrs. Samurai Says…Be Careful What You Wish For


A Come-back Plan for the Democratic Party


Why Republicans Suck


Why Democrats Suck


Americans and Amerikans


Another Good Libertarian Talk Show


Heads: They win. Tails: We Lose


Samurai Radio for 11/05/2004


Samurai Radio for 11/02/2004

Mailbag: Exiled from Paradise


What Would Jesus Do?


Global Flu Pandemic


Soylent Green


Nooz


Thousands of Spam Accomplices — Revealed!

Appliantology Newsletter for October 2004

Mailbag: How do the Valve Coils in a Gas Dryer Work?

Jeremy wrote:

I am trying to fix my Whirlpool Dryer. The dryer will not ignite the burner.
I am suspecting the gas valve, but I have a question before I purchase it. Do
both solenoid coils need to be energized at the same time? Both coils do
switch on, but not at the same time. Am I barking up the wrong tree?

Thank you.

_______________________________
Message sent from IP: 24.5.153.62

Come bark up the Samurai’s Tree of Knowledge and read my Appliance Repair Revelation on this very subject: Burner Operation in a Gas Dryer.

“Arf!” he said.

Mailbag: Washer and Dryer Recommendations

DAVE wrote:

YOUR SITE IS GREAT. I ALMOST HAD A HEART ATTACK LAUGHING. KEEP UP THE GREAT WORK YOU OFFER GRASSHOPPERS LIKE US. IF YOU EVER GET THE CHANCE,
WHAT IS YOUR TAKE ON THE BEST WASHERS AND DRYERS TO BUY NOWADAYS.

ALL THE BEST TO YOU AND YOURS.

THANKS,
DAVE

______________________________

Message sent from IP: 152.163.100.200

Mucho domos for the kudos. We aim to inform and entertain without regard to health-effects. But I’m glad you lived to tell about your encounter with Fixitnow.com.

Best washers and dryers? That’s easy:

Washers: the Staber washer.

Dryers: Whirlpool with the lint filter on the top panel (avoid the design with the lint filter in the door).

One other point: avoid Kenmore-brand appliances. As you may know, Kenmore doesn’t make anything but money. There ain’t no Kenmore factory in Malaysia, Pretoria or anywhere else. The Kenmore “factory” is a floor in the Sears Tower where corporate bureaucrats hobnob with manufacturers to get them to build crap with the Kenmore label. When you buy a Kenmore appliance, you don’t always know the identity of the real manufacturer. Further, you are buying an appliance without a manufacturer’s warranty and are totally dependent on Sears to provide warranty service. I don’t know about you, but I’m a little uncomfortable with the idea of being bound up and bent over the jailhouse bunk, waiting for Sears to “service” me. Shalla gives us some inside scoop on Sears “service”:

shalla wrote:

Samurai-

I cannot emphasize enough how bad A&E Factory Service is. They are what was formerly called Whirlpool Factory Service. Now they are Sears, as Whirlpool sold their repair service to them. Whirlpool still makes good products, I firmly believe this. Problem is that even the best product needs service. This problem is compounded by the fact that customers are railroaded to A&E. When WFS changed to A&E, it was more than a name change. Sears refused to reward top Whirlpool techs, offering to cut some senior techs salary by 25%. Not surprisingly, most of them left immediately. Some stuck it out because of hollow promises from Sears about seniority as some had 30+ years with Whirlpool and didn’t want to start over. But they did, as their seniority was based on their A&E hiring. Most of these left as they became frustrated with the low caliber of new hires. Please pass the word-A&E bad!

_______________________________

Message sent from IP: 207.225.185.94

For a real-life story about the horrors of Sears warranty service, read this.

Mailbag: Exiled from Paradise

Psmith wrote:

Superb website, found while looking for pix of my favorite place, Franconia Ridge. Sadly I now live in Texas. But someday I’ll make it back to God’s Own NH…

I will pass this website to many dear friends.
And I will continue to search for my Holy Grail, a source for Blind Faith in Houston………….

Hike On!

_______________________________

Message sent from IP: 128.249.174.67

I shudder to think what you must have done to be cast out of Paradise and flung down into the Abyss! While working out your penance in Hell, here are some other glimpses of the Franconia Paradise to keep you focused on your goal of coming back up here to God’s Country. Yeah, incentives are important… learned that in rehab.

Franconia Ridge, October 2004

Franconia Ridge, May 2004

Franconia Ridge, March 2003

And lots more pictures of God’s Country in my hillstomping photo albums.

Appliance Repair Revelation: Burner Operation in a Gas Dryer

appliance tip of the day archiveGas valve solenoid coil kit, 2 and 3 wire, new style.
Dryers, gas or electric, are the simplest appliances you’ll ever work on. But judging by the amount and type of questions I get about gas dryers, specifically about the gas valve and burner, has prompted me to bring down another pearl of appliance wisdom from on high. This Appliance Repair Revelation explains how the burner in a gas dryer is controlled by these cute, button-looking coils on the valve, shown here to the right. Ok, hang on for some major geek-speak.

Many gas burners use a split coil
design. Valve No. 1 (see diagram below) has two coils to actuate its
plunger, thus giving the split-coil burner its name. Neither the hold coil nor the assist coil alone is strong enough to open the valve. The combined magnetic action of both coils is needed. Once the valve is open, however, the hold coil can hold it open by itself. The circuits of both coils will serve as a quick shut-off function.

When voltage is applied to 1V and 3V, a circuit is
completed from 1V to the ignitor, and through the
sensor to 3V as shown below.

Simultaneously, the hold coil is energized, and the
assist coil is energized through the radiant sensor.
This action means that the ignitor is heating and No.
1 valve is open. No gas flows, however, until No. 2
valve also opens. Note the resistor in series with the
assist coil. This is a balancing resistor which is used
only on one style of valve. It will not be present on all
split-coil valves.

The ignitor has reached a temperature sufficient to
open the radiant sensor contacts as shown below. This
action causes valve No. 2 to be energized through
the ignitor. Gas flows through the valve and is ignited
instantly by the still hot ignitor. Current through the
assist coil on valve No. 1 is very low at this point.

Magnetism created by the hold coil is sufficient to
hold the No. 1 valve open.

Another important thing to be aware of is that the radiant sensor is closed when it does not sense radiant heat and it opens when it does sense radiant heat. This means that in order to ohm out the sensor to verify its proper operation, you first need to make sure the sensing port is covered. In this condition, you should have a very low resistance reading between the terminals. Then, uncover the sensing port and hold a lit Bic lighter flame in front of the sensing port (yes, it has to be a Bic). In this condition, you should have a very high resistance reading (ideally, open) between the terminals. A bad sensor will also cause the meter reading to jump all around during either test.

Here’s a good reference on radiant sensors:

Gas Dryer Burner Basics

If you suspect the valve coils are burned-out, you can use your meter to make resistance measurements. The diagram below shows you what to measure:

gas valve coil resistance readings

Recommended reading:

For more information on your dryer or to order parts, click here.

grasshoppers visualizing current flow and magnetism in a gas burner valve control circuit

Mailbag: Fisher & Paykel Washer that Won’t Start

Fisher & Paykell Smart drive Model GWL08 – No Start

Mains power outage occured and when power came back on washing machine will not
start.

All lights come on as per normal and machine appears to ready to start. Can
select diferent cycles water levels temperatures etc but pressing start gives
usual beep but no action. Have turned of at mains to reset electronics etc, even
left of overnight – still no start. Has the main board failed? or am I missing
something other than a life away from the tools.

_______________________________
The above message was sent when you were offline, via your Timpani site.

Message sent from IP: 203.134.146.126

Try putting the controls into diagnostic mode. The tech sheet inside the control panel explains how to do this but I’ll include an abbreviated procedure here for other grasshoppers who surf into this post.

To enter Diagnostic Mode:

  • Turn power off at the console
  • Press and hold the wash temperature down then press the power button. The machine should give two short beeps.
  • The different levels of information can be extracted by using the spin speed up or the spin speed down buttons.

If the control board won’t enter diagnostic mode, it’s a good bet the control board is fried. Usually, when the control board fails, one of the line voltage components fried and took out the control board, too. Be sure to test the peripheral components before replacing the control board or you could fry a brand new one. More information on Fisher & Paykel washing machines here.

Mailbag: E1 – F5 Fault Code on a Kenmore Range

My relatively new Kenmore Gas Oven (Model #665 75824000) produces an error code
whenever we try to use the self cleaning feature. After setting up the oven to
begin self clearning the following error code shows up on the LCD.
E1 – F5 –

Can someone tell me what this means and if it’s possible for me to fix this ?

THanks !

_______________________________
The above message was sent when you were offline, via your Timpani site.
Message sent from IP: 24.187.115.26

Oh! Oh! I know the answer, call on me!

Using the magical model number decoder, I cleverly discern that Whirlpool is the manufacturer of your Kenmore range. On all Whirlpool ranges, the E1 – F5 fault code (which, according to the commutative property of fault codes, is the same as the F1 – E5 code) means a problem with the door lock switch. Could be a bent latch or latch assembly that’s not actuating the latch switch correctly or that the latch switch itself is bad. Check the door switch, too.

Possible to fix? Unfortunately, you’ll have the throw the range out and buy a new one.

Or, you could use use your multimeter to check it out and buy the the replacement part (switch or latch assembly, as indicated by the sparkling troubleshooting that I know you’ll do).