Category Archives: General Appliance Wisdom

Mailbag: Using a Digital Multimeter in Appliance Repair

i would like to understand the process of useing a digital multimeter to figure out why my kenmore gas dryer will not operate.

i just bought it (used) brought it home , hooked it up and ran it for a few minutes (empty) now …….nothing, i don’t understand how to use this tool properly to make a diagnosis. will you PLEASE give me some of your profound input

_______________________________
The above message was sent when you were offline, via your Timpani site.

Message sent from IP: 68.6.171.207

Ahh, Grasshoppah, the Samurai anticipated your questions ages ago when he wrote his timeless parable, Making Basic Electrical Measurements. It has since become a classic in the sacred scriptures of Appliantology. Be there now.

Your loins now girded with this arcane wisdom, come use this parchment from the sacred scrolls to test the components in your dryer burner and cast out the demons. Procure your replacement parts here.

Can I hear an, “Om shanti?”

Tales from the Buttcrack, Episode No. 1,897: Defective Customers

And now, for your reading pleasure, another inspirational episode of Tales from the Buttcrack, with your host, Samurai Appliance Repair Man.

Today’s episode is brought to us by “Trying to Help,” one of the Sublime Masters of Appliantology in the Samurai Appliance Repair Forum. “Trying to Help” is a technical manager with the service division of a large, national appliance manufacturer. He describes a recent service call that one of his service techs went on. Let’s listen…

Sent a tech out yesterday on a 8 year old Jenn-Air DD slide in. Call marked COD and tech confirms charges at the door. Complaint is no display, tech has the clock with him and provides the quote prior to installing it. Customer is happy that we have the part and agrees to the charges.

Also wants the DD fan looked at because it has never worked. Tech tries it and sure enough it does not come on. Pulls the front panel off and presto! No DD fan has ever been installed! No vent hole cut either! Tech explains this to consumer and advises if they know the local people they bought it from possibly they could supply the motor.

Tech tries to collect for payment for clock repair and now consumer (husband) tells tech, oh, we have a 10 year warranty parts and labor. Tech shows consumer in use and care that the major controls are covered for 5 years parts only and reminds them that they agreed to the charges not more then 10 minutes ago. Consumer becomes irate and still refuses to pay.

Tech calls me from home with consumer yelling and I advised tech inform consumer that we will remove part and be on our way if that is what they want, this is agreed to and tech removes the part and gets out of Dodge (Augusta actually).

About 30 minutes goes by and I am asked to call the consumer regarding a complaint on the tech. They do not know I was the one he called earlier when I call. They then accuse the tech of stealing the DD fan assembly and the venting!!! Claiming it worked fine before he got there and now the clock has no display as well.

I advised them that the call out there was for clock has no display and that the tech had told me from there kitchen that the units DD system has never worked because there was no motor and no venting was ever even run. I was informed at this point that they will not call us anymore because we were not giving them the quality of service they desired!!

I’m sorry, you jipped us out of our diagnostic charge, wasted an hour of our time and had my tech install a part you had no intention of paying for in the first place. Oh yea, then accusing him of theft!! All for the low onetime reasonable price of … NOTHING! Where else can you get that service these days! Oh yea, had to listen to the mandatory we will tell all our other freeloading friends to not call you again nonsense.

USDA Grade-A Cheesedorks.

Join us again next week for another inspiring episode of Tales from the Buttcrack.

Meet Cheeky the Appliance Repairclown…

Cheeky the Repairclown-- click for larger view... IF you dare!Or not. You know the drill: you have a broken appliance but you’re dreading calling Cheeky the Repairclown. Good news: you don’t have to! Fix it yourself and save big bucks. This website is all about helping you fix your own appliances so you don’t have to gouge out your eyeballs after getting an eye full of Cheeky in action.

So let me list all the helps available to you here at this cornucopia of appliance repair help:

So grab a tall mug of your flavorite fermented grain beverage, get comfy and look around. The truth is out there… here, I mean; the truth is here.

Use the Form, Luke!

This website has over 3,000 pages packed with pearls of appliance repair wisdom just waiting for you to feast your bleary, blood-shot squinties upon them. Just use the search form below.

In my vast and awesome experience running this website for 10 years now, I’ve realized that most people don’t know how to use a search function. Quick review: in searching, always start with the most general terms and then add terms to narrow your search. For example, if you have a Maytag Neptune MAH3000AWW that leaks, your first search should be something like, “washer leak.” Then, to narrow the results, progressively add more terms such as, “Maytag,” or “Neptune.” Ok, now you try…


Using a GFI (Ground Fault Interrupter) with Appliances

Seems to be a lot of confusion about this among Grasshoppers. And lots of people have at least one major appliance on a GFI, usually the refrigerator on the kitchen GFI circuit. But most appliance manufacturers explicitly state that GFIs should not be used on appliances. For more info, see this topic in the Samurai Appliance Repair Forum.

The Samurai Appliance Repair Forum Ch-ch-ch-changes

So, we just completed a detailed and exhaustive accounting of all the income and expenses associated with running Fixitnow.com and the Samurai Appliance Repair Forum and we discovered something verrrry interestink: the forum generates less than 7% of the revenue that the main site, Fixitnow.com, does yet it comprises more than 82% of the overhead because of higher hosting fees and bandwidth charges! In other words, I’m losing my a$$ running this forum. 😯

But I figured out a way to keep the forum running…

Access to the forum will continue to be free on a read-only basis. As an unregistered user (Lurking at the Threshold), you will not be able to search the forum, send private messages, start a new topic or reply to an existing topic. As a registered user (Grasshopper), still free, you may search the forum (a very server CPU time-intensive operation which was causing problems with the server). But in order to start a new topic or reply to an existing topic, Grasshoppers will need to pay a one-time access fee of $5, after which they’ll be promoted to Apprentice Appliantologist and have full posting rights forever. BTW, if you have ever donated any amount over $5 to the United Samurai Beer Fund, you don’t need to pay the one-time forum fee– just let me know the email address from which you made the donation and, wallah!, I’ll make you an Apprentice Appliantologist.

In order to get posting access, first register as a Grasshopper and then go to the “Subscriptions” tab in your account and select, “Lifetime Membership in the Samurai Appliance Repair Forum,” here’s the direct link.

Of course, professional appliance techs will never be charged because they contribute to the forum intellectually by answering questions. If you’re a professional appliance tech and would like to participate in the forum, just contact me (samurai _AT_ fixitnow.com) or one of the forum moderators and you’ll get promoted to Master Appliantologist without ever having to pay the one-time fee. The idea is to only charge a one-time nominal fee to Grasshoppers and then *only* if they’d like to post in the forum.

This forum is successful and popular because people get expert help from lots of different techs. Thanks for helping to ensure that the Samurai Appliance Repair Forum will continue to be here both now and the next time you need help fixing your broken appliances! 8)

RepairClinic Earns the Coveted Intergalactic Samurai-Approved Certification

Intergalactic Samurai-Approved Certification, 2006 -- click for larger viewAs long-time readers of these hallowed electrons know, Fixitnow.com Samurai Appliance Repair Man awards the widely-acclaimed Intergalactic Samurai-Approved Certification (ISAC) each year to an outstanding bidness in the appliance repair field. I am pleased to announce that RepairClinic.com has earned the coveted ISAC for 2006.

Recently, I flew the Samurai Learjet to Detroit and visited the good folks at RepairClinic.com, the biggest (and best) online appliance parts store. When I landed at Detroit Metro, I was pleased to see that the limousine was already there waiting for me.

Inspection of RepairClinic Facility and Staff-- click for larger viewAt their brand-new, modern, 72,000 square-foot facility in Canton, MI, the Repairclinic machine hums away, day and night, taking orders and shipping out parts all over the US (Canada coming soon! …maybe …hopefully )– a very impressive and high-tech operation. Here’s an aerial shot of the Samurai inspecting the RepairClinic facility and staff.

So, how did RepairClinic earn the coveted and cherished ISAC? Well, for starters, all orders are received, processed, and shipped right from their own facility in Canton, MI. This means you get your parts FAST. In fact, almost all orders are shipped the same day the order is received. All the other online parts stores use some other third party, unknown to you, for order fulfillment. In addition to increasing costs for you and delaying your shipment, these kinds of third-party arrangements also complicates things like returns. Speaking of returns…

If you click through any link on this website to get to RepairClinic, such as this one, and order parts, you can return that part, no matter what it is, for any reason, even electrical parts! Lemme run that last part by you again in case you missed it, Slick: …even electrical parts. This is unheard of in all the dark, murky underworld of home appliances. I dare you to find any other vendor with a similar policy. No, I DOUBLE dare you!

The Samurai, Larry Beach, and Chris Hall sharing a laugh-- click for larger view.But, of course, it wasn’t all work during my visit to RepairClinic; we made time for socializing and getting to know each other. For example, here’s a picture of me cracking up RepairClinic’s CEO, Larry Beach (right), and President, Chris Hall (left), with my really cool Darth Vader imitation. Good times, good times.

Congratulations to the RepairClinic Team!

Pamper your Appliances!

Hello! Mrs. Samurai here to fill you in on a little-known ingredient to maximizing the effectiveness and longevity of your appliances – the right household products. The Samurai has been deep inside the innards of countless appliances over the years, and has seen a difference between those that are used with many of the common-brand detergents and those that are pampered with cleaners like the ones we use in our home. Our cleaners don’t leave any residue or grit in the appliances or piping, whereas a majority of other brands leave varying amounts of residue. The presence of this grit/residue causes excess wear-and-tear on many of the moving parts of washers and dishwashers, causing them to fail more quickly. In the case of washing machines, it’s also hard on your clothes.

There are lots of other advantages to the household products that we use. They are highly concentrated and thus very economical, they are human and pet friendly (hypoallergenic and nontoxic), and they are environmentally sound as well. Bottom line, though – they work great. And even better – they’ve just updated the products and put together a great Starter Kit to get you going. Click here to read more about your Appliance Care Kit!

Appliantology Newsletter, Fall 2006

The long-awaited Fall issue of our award-winning, official newsletter, Appliantology, the oracle of appliance enlightenment, has hit the Internet face-first and screaming. Hurry, download your FREE copy now before it gets all used up! You’ll be glad you did. 🙂

In case you missed the previous issues of Appliantology, you can peruse the archives. And if you want future issues delivered directly to your email, use the signup form below:

Fill out your e-mail addressto receive Appliantology!

Appliance Brand Recommendations

MESSAGE SENT THROUGH YOUR WEBSITE

This form was submitted: Sep 06 2006 / 22:47:34
by a visitor with this IP Address: 71.112.108.215

name = John

comments = Again want to thank you for your service. You have provided valuable help twice before oh wise one. I ‘am e-mailing instead of calling the hope that it is more convenient. I am a gen. cont. & helping my customer select appliances. Your last recommendation, that included Dacor gas cooktop, proved quite on the spot. Now its a refer, dishwasher.& stacked micro/oven unit. This humble student seeks your wisdom once again, Thank You again.

Hi, John, nice to hear from you. And since you’re a Live Help subscriber, you’re always welcome to call me– it’s not an intrusion.

As for for your questions…

Refrigerators: Whirlpool makes more than anyone else and has the most opportunity to get it right or to screw up. For the most part, they get it right.  Kitchenaid is their upline, some nice choices there. Amana is not a bad second choice. Avoid like the plague: Sub-(standard)-Zero, GE, and Frikkidaire.

Dishwashers There’s one and only one dishwasher I would recommend today: Miele. Anything else, including the Bosch, will be a troublesome machine. Overwhelmingly, the most common problems I see with the Miele are customer-induced. Get ready to shell out $2,000 but, hey, you get what you pay for… in this particular case.

As for the stacked micro/oven unit– OY! Do you really want to go this route? These are nightmares to work on. I honestly don’t know of any brand that’s better than the others. The usual ground rule applies:  avoid GE.

Miele Appliance Technical Training

Just got back from two intensive days of technical training with Miele, a German appliance manufacturer. This was by far the most intensive field-factory training I’ve attended. The first day was dishwashers, washers, and dryers. The second day was ovens, steam ovens, convection/microwave ovens, and coffee brewer systems. The instructor, LeRoy O’Brien, even had us do pop quizzes each day and you had to make at least 70% or you flunked training!

All Miele appliances are designed and built in Germany. As you’d expect, they are very expensive but also very well designed and precision built. Most Miele products start at $2,000. Europeans have a whole different attitude about appliances– they expect their appliances to last forever and many people keep the same appliances their whole lives. In fact, when designing appliances, Miele engineers specify that components must have a 40 year life.

Compare and contrast that with the throw-away culture here in Ameedica. Just yesterday, someone called me and wanted me to come out on a 12-year old Frigidaire top loading washer that was leaking. I declined to schedule the call because, as I explained to the lady, it was a throw-away washer that she paid about $300 for and is simply not worth repairing. So, she happily went shopping for another $300 throw-away washer that will soon end up in a landfill.

For Americans, it’s all about cheap, cheap, cheap. When shopping for appliances, most people just look at price and features and never even consider longevity. And when their Sears special breaks down after just three years, they whine and moan that it costs $300 to fix a $500 piece of junk appliance, as if the price of buying a new appliance has anything to do with the costs of running a service call on it. If I go out on a $2,000 Miele washer or a $400 GE washer, my fixed and variable costs for running that call are exactly the same, regardless of the appliance. But many people have this goofy notion that if the appliance costs less, then the service call should cost less. No wonder appliance repair is a dying trade here in Ameedica.

This is why, in my service business, I’m increasingly scheduling service calls only on high-end appliances. I advise people who call with low-end appliances to come to Fixitnow.com and learn how to fix it themselves because it is simply not cost-effective, for them or me, to run a service call on low-end junk. I believe that appliance service companies who have built their business around fixing bottom-feeder models will soon go bankrupt unless they recognize these market dynamics and adapt to them.

Repair Inspiration at Fixitnow.com

MESSAGE SENT THROUGH YOUR WEBSITE

name = Catherine
country = USA
comments = I LOVE YOUR SITE, MAN!!!!! Just called you (I live in Sunapee) about my microwave and dryer – and now feel ready to get out the tool box!

I’m going to give lots and lots of people the heads up on fixitnow.com!!!

Konichiwa!

Mucho domos for your email, Cate! I love getting emails like yours. 8) Two of our podcast episodes will help you kick some major appliance boo-tay. First, listen to this one on how to use Fixitnow.com.

And if you need more interactive help, this podcast explains how to use the repair forum.

Write back with your victorious repair stories!

Does Your Appliance Servicer Have the Skills Needed to Repair Your Appliances?

MESSAGE SENT THROUGH YOUR WEBSITE

name = doctor rock
country = USA
comments = I’ve been in this field 8 years as an appliance tech and hvac, and this is the best site i;ve seen. thanks for all the help.The company i work fpr provides no training of any kind,and everything i know is by hands on figuring out stuff and osmosis. thanks again. p.s how do i make a beer cooler out of a fridge?

Domo for the good words, mah bruthah. What you describe is an epidemic problem in all the skilled traded. Companies are so strapped to find good appliance repair technicians that they’ve given up training them; instead, they’re simply training monkeys to change parts.

However, I’ve recently completed preliminary work on a new microchip implant that bypasses the need for appliance-specific training. It’s called the Appliantology 3000® Total Appliance Awareness Microchip Implant (TAAMI).

Since appliance servicers have access to so many homes and can immediately report suspicious activity, federal law now mandates that all appliance service personnel working in the trade as of January 2005 must recieve the TAAMI implant as part of our nation’s war against terror. All medical expenses for the procedure are paid for by Uncle Sam. You’ll be contacted by the Department of Homeland Security in the next couple of months about arranging your surgery.

Remember, together we appliance techs are the bulwark of Democracy standing against the tyranny of those who hate our freedoms!

P.S. As for turning a fridge into a beer cooler, well, that’s kinda redundant– a fridge IS a beer cooler, some folks just choose to store other stuff in there. If you’re interested in converting a beer cooler into a keg cooler, this topic in the kitchen forum may illumine you.

Appliance Repair Radio: How to Use the Samurai Appliance Repair Forum

listen to our podcast and you could win a million dollars!  then again, pigs may fly out of my butt.The world-famous Samurai Appliance Repair Forum is the premiere free appliance repair information resource on the web. In this steamy installment, the Samurai and Mrs. Samurai teach you how to effectively use this appliance repair oracle to get free, expert repair help. Empower yourself and tune in to this episode now!


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